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Frequently Asked Questions

1. Who are PeakFlight?

PeakFlight are a new generation of travel concierge for the discerning flyer. We offer a full range of flight, transportation, and amenities catered to your preference and ease of mind.

2. How does PeakFlight Work?

PeakFlight offers our customers business and first-class tickets at exclusive prices.

Through our bulk buying power, we are able to negotiate and obtain amazing savings. By doing so, it allows us to provide our customers with premium flights at prices below retail.

3. How Do I Book a Flight/Make Changes to My Flight?

To book a flight, please contact our PeakFlight team with your destination and dates.

All changes to your itinerary and booking must be done through your PeakFlight representative. You can submit a change request online by signing into your PeakFlight account or call us at 1-800-716-0706 Monday through Friday.

4. How Can I Cancel My Flight/ Is My Flight Refundable?

Cancellations for any reason whatsoever (including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings), can be made up to 72 hours before flight departure.

All canceled flights will receive credit to book a flight of equal value for the following 12 months. Please note, canceling your flight may incur a cancelation fee of up to $350.00 per passenger.

*Trip cancellation and interruption insurance can be purchased from any third party, and may further reimburse you for some of the cases mentioned above.

For emergency changes, please contact the office directly and press 3 when prompted for immediate assistance.

5. When Should I Book My Flight?

PeakFlight is ready to book your flight at any time. However, since ticket pricing and availability may vary, we recommend booking your flight as early as possible.

6. How Do I Access My Travel Itinerary?

After booking confirmation and payment, your itinerary will be emailed directly to you.

7. Flight Check-In

You can check-in for your flight through the airline website with your name and ticket confirmation number.

8. Does PeakFlight Offer Transportation to/from the Airport?

PeakFlight offers a wide range of personal transportation services tailored to your traveling needs and preferences. List of services available.

  • Chauffeur services
  • Hotel accommodations
  • Translators
  • Restaurant reservation
  • Itinerary planning
  • Travel insurance

9. Does PeakFlight Offer Travel Insurance?

When booking your flight, your PeakFlight representative will guide you through your insurance options. Please note, all insurance plans are offered through third-party providers.

10. How do I pay?

We accept all credit cards, cash, wire transfers, ACH & ACH debit - any questions? Just let us know.

When our PeakFlight representative flew us out of New York despite snow cancellations, we knew we were in good hands! From our airport pick-up in Rome... to finding us a great tour of the Vatican City... to making sure we caught our flight to Heathrow, getting us a fabulous hotel suite in London...and bringing us back home first-class- thank you PeakFlight for being so easy to reach and so wonderful to work with!

You made sure we were your priority and didn't let anything get in the way of our adventureā€¦thanks to you, we have memories for a lifetime.

Mandie Tawil and Samantha J.

We've worked with a lot of miles agencies, but none of them come close to the personal attention and service we received from PeakFlight. As a business owner, I fly myself and my employees across the globe on a regular basis, and I wanted to ensure my miles would be as valuable as possible.

Our PeakFlight representative walked us through our accounts and offered us choices for the best way to make our miles count. They consistently book our entire staff travel schedules and keep our business going smoothly and efficiently. Dedication and expertise is the key ingredient for a travel concierge, and PeakFlight has both in spades.

Peter F.

PeakFlight Concierge really goes above and beyond for their clients! Not only did they book my flight on a tight schedule, they made sure my trip went perfectly down to the last detail.

PeakFlight arranged a chauffeur to drive me to and from the airport, and even took care of my restaurant reservations. Thank you for a five-star vacation, PeakFlight!

Doug Golding

Flying from Melbourne to Hong Kong can be difficult and expensive, but PeakFlight made our flight worry-free.

Our PeakFlight representative was incredibly savvy and friendly, and the two first-class tickets we booked were at lower prices than any other agency... booking with PeakFlight was a truly luxury experience at an incredible value!

Dan and Lois Seigel

Superior Service

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Contact your travel manager anytime by phone, email or text message.

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Trusted by our growing customer base across the globe, PeakFlight is here for you.

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